Frequently Asked Questions

Here are some common questions about School Wear.

Getting
Started

Who is Schoolwear Specialist Online?

We are an online retailer offering an array of fantastic schoolwear, at great prices.

When will I receive my order?

If you live in Johannesburg, you should receive your order within 3 – 5 working days, if you are outside of Johannesburg, depending on your region, you should receive your order within 5 – 7 working days.

Payment

Do I have to register to buy?

Yes! You do need to register and log-in to buy so that we have all your correct details and can get your items to you without any problems!

Are my credit card details safe?

Yes! Your credit card details go through a secure terminal and are never stored.

How can I pay?

You are able to make payment either by Credit Card or EFT (Electronic Funds Transfer).

Shipping

What if I received the wrong item?

Please notify us immediately and we will send our couriers (at no additional cost) to collect the wrong item and deliver the correct one to you. This can happen and we do apologize in advance!

Newsletter

If I subscribe to your newsletter am I automatically registered?

If you subscribe to the newsletter and receive it daily, you will still need to register on the website in order to make a purchase. This registration requires more detailed information, such as your delivery address.

If I am registered will I receive a newsletter?

Unfortunately, if you are registered, you don’t automatically receive the newsletter. If you would like to receive it, please scroll down to the bottom of the Home Page, and fill in your email address. Alternatively, when clicking onto any product, a “sign up to our newsletter” prompt is visible – your email address can be inserted here. Once signed up, you will receive alerts about our fantastic deals, and awesome new products. Be the first to grab something you love before it’s gone!

Still need help? Send us a note!

For any other questions, please write to us at ziyaad@schoolwearspecialist.co.za or call us on 011 404 1814

022032051